Orange Blossom Dollies

Policies

Orange Blossom Dollies Policies

Things To Note About Our Dollies

-Orange Blossom Dollies are intended for decorative use or gentle play only.

-Any small accessories should be removed before children under the age of 3 play with an Orange Blossom Dolly.

-Children under the age of 3 should be supervised when playing with an Orange Blossom Dolly.

-All handmade products go through normal “wear and tear” as time goes on. Dollies and Doggies that are being loved on may show signs of use.


Return Policies

Please Note: If you are not 100% satisfied with your purchase, returns will be accepted on Ready-To-Ship Dollies within 7 days of shipment. Refunds will be issued within 1-3 business days upon return of the Dolly to Orange Blossom Dollies. No returns will be accepted after 7 days of original shipment. 

-All returns must be in the original packaging and in the same condition you received it in.

- Returns that are lost or damaged in transit will not be refunded.

-Returns must be made within 7 days of receiving the Dolly. After 7 days, no returns or refunds will be accepted.

- All returns must have a first and last name and address inside the packaging in order for refunds to be processed. 

- Dollies returned in original condition will be subject to 100% refund. 

-Dollies not returned in original condition will be evaluated by Orange Blossom Dollies and will be subject to a partial refund of up to 50% the original purchase price plus a 15% restocking fee. 

-Returns will not be accepted on any Custom Dolly or Outfit Orders.


Damage & Repair Policy

Please Note: All Orange Blossom Dollies are carefully inspected and photographed before shipment so that documentation of the condition the Dolly was sent in is on file at Orange Blossom Dollies. 

Additionally, please note that all handmade products go through normal “wear and tear” as time goes on. Dollies and Doggies that are being loved on may show signs of use.

-Orange Blossom Dollies are intended for decorative use or gentle play only.

- Orange Blossom Dollies will repair defects to the dolly if it is brought to our attention within 7 days of original shipment.

-Damage that is brought to our attention within 7 days of original shipment that is a defect upon receiving the dolly will be repaired free of charge. 

-All damage will be evaluated by Orange Blossom Dollies. If the damage was clearly not due to a defect in manufacturing and was as of a result of rough play or force, no repairs will be made. 

-All repairs may be subject to a Repair charge of up to $50 (& Shipping round trip) depending on the level of damage to the Doll and the extent of repair needed. 


Giveaway Policy

-Any Orange Blossom Dolly Giveaway prize, shop credit, etc. must be claimed within 30 Days after winning.

-Any giveaway items not claimed within this period are not longer valid.


Custom Order Policy

-No refunds or exchanges will be accepted on Custom Orders.